01
Custom Brokerage
Key Features:
Licensed customs brokers with global experience
Real-time customs clearance updates
Import/export compliance and documentation support
Risk mitigation and duty optimization strategies
Navigating the complexities of international trade requires precision, expertise, and compliance—and that’s exactly what Prime Translogistic delivers through our Custom Brokerage services. We handle every aspect of the customs clearance process with accuracy and efficiency, ensuring your cargo moves across borders without delays or disruptions. With our in-depth knowledge of global regulations and a proactive approach to compliance, we make international shipping smooth, secure, and stress-free.
02
RETURNS OF GOODS
Global Logistics Express provides return shipping solutions, but does not accept physical product returns unless specified under a logistics contract.
2.1 Return Shipments
Return shipments may be arranged if:
The consignee refuses delivery
Goods are delivered damaged and require return shipping
The customer initiates a reverse logistics request
Return shipping fees, customs duties, and handling charges are the responsibility of the customer unless contractually stated otherwise.
2.2 Undeliverable Goods
If a shipment cannot be delivered after all reasonable attempts:
The customer will be contacted for alternative instructions
Storage, demurrage, and additional delivery fees may apply
If no instructions are provided within the specified timeframe, the goods may be returned or disposed of according to carrier regulations
03
SERVICE REFUNDS
Refund eligibility depends on the type of logistics service purchased, the circumstances of delivery, and the contractual agreement in place.
Delayed Delivery
Refunds or partial credits may be issued if:
A guaranteed delivery service fails to meet the agreed transit timeline.
The delay is directly caused by Global Logistics Express operational issues.
Refunds do not apply if delays result from:
Customs inspections
Weather or natural events
Port congestion
Incorrect documentation provided by the customer
Force majeure or any external factors outside our operational control
Canceled Shipments
Customers may request a refund if:
A shipment is canceled before cargo handover.
A service is canceled due to Global Logistics Express’ inability to fulfill the booking.
No refund applies once:
Cargo is already in transit
Documentation has been processed and submitted to carriers or customs
Duplicate Charges
Refunds will be issued for any verified duplicate payments, billing errors, or system-related overcharges.